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Mediation Training


“I learned how to create a neutral environment, realizing that mediators do not solve problems, but allow disputants to find their own solutions. I’ve always been good at seeing both sides of a dispute. Now I understand that it doesn’t really matter what I see, it is what the disputants see that is the key to finding a solution.”~ Joanne Mansell

“I would recommend this training. I already feel my thought process changing. I believe that this has been one of the most practical workshops that I have attended.” ~ Christine Budke

“I have developed an awareness for the need to be neutral and not to offer solutions, rather to assist the disputants in seeing one another’s perspective and to help them develop their own resolution.” ~ Heather Quiram

“These are skills I’ll use daily when addressing staff and faculty conflict. I absolutely think this course would benefit nearly every faculty member and student.” ~ Jon Levine

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What is Workplace Mediation Training?

Workplace mediation is an informal, structured process in which an independent third party, a mediator, helps people (students, faculty, staff, administration, parents, coworkers) in a disagreement or dispute to create a way to move forward.

Mediation introduces a powerful new dynamic to any negotiation or dispute discussion. It enables people to restore and develop healthy working relationships.

Workplace mediation is future-focused - it is concerned with how things will be from now on rather than finding blame for how things have been in the past.  It is optional - any party can withdraw from the process at any time.

The goal of workplace mediation is for the people involved in a disagreement or dispute to negotiate their own mutually agreed upon solutions to the issues between them.

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What is the Mediation Training Like?

This type of interactive training provides a unique opportunity to enhance and expand the conflict resolution skills that you currently possess. You will improve your negotiation techniques, your methodologies for diffusing anger, and your strategies for acting as a neutral third party.

The program focuses on co-worker mediation of a college environment with an emphasis on management, student, and relationship disputes. Additionally, the program is designed to provide an understanding of mediation in theory and practice, as well as furnish the essential conflict resolution skills necessary to mediate in all professional fields.

The program meets the training requirements for certification. All participants receive a set of written materials including; information on professional mediation organizations, a variety of other mediation resources, handouts, and interactive exercises. The course is taught by Dr. Nancy Watson through The Center for Change and Conflict Resolution. Guest speakers from across TAMU campus participate for Q&A sessions with trainees and to speak to their experience using mediation training principles in their work lives.

The training is a five day (40 hours) training program focusing on a participatory and experiential learning curriculum. Employees must commit to all 40 hours of training to participate in the program and earn their certification. Each training cohort is kept small (about 12-20 trainees) and is held at off-campus locations.

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What will I learn in the Mediation Training course?

  1. What mediation is and how to get started
  2. The model standards for mediators
  3. Opening statements and how to prepare for a mediation
  4. Negotiation techniques
  5. Practical tips for mediation
  6. How to listen as a mediator (active listening)
  7. How to prepare a settlement agreement
  8. Impasse techniques and how to prevent them
  9. The drama triangle and how to avoid it
  10. The different styles of mediation

Mediation not only provides a mechanism for early resolution of many problems, it will help increase productivity, save time and money, create a safer and more harmonious workplace, and promote improved day-to-day relationships. This is a wonderful opportunity for CVM employees and we are one of the only colleges at TAMU to offer such extensive training to our faculty, staff and administrators.

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Contact Information

For information or questions about CVM Mediation, please contact:

Office of the Dean – Diversity
c/o Dr. Kenita Rogers
Texas A&M University
College of Veterinary Medicine & Biomedical Sciences
Suite 101 - VMA
College Station, TX 77843-4461

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Mediators at the CVM

Original 14 mediators at Vet Med (pre-2014)

Ambrus, Andy

Research Scientist, VTPB

Carroll, Gwendolyn

Professor, VSCS

Carter, Sheila

Compliance Coordinator, VMTH

Hale, Belinda

Assistant Dean of Finance, VMTH

Kerwin, Sharon

Professor & Interim Head, VSCS

Logan, Linda

Professor, VTPB

Lupiani, Blanca

Associate Dean of Faculties

Martinez, Elizabeth

Associate Professor, VSCS

Saunders, Ashley

Associate Professor, VSCS

Welsh, Jane

Professor, VIBS

Flynn, Justin, Jane


August, John

Associate Dean of Faculties

Rogers, Kenita

Associate Dean of Professional Programs, DCVM

Green, Eleanor


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Mediator Cohort 2015


Kessler, David

Senior Academic Advisor, DCVM

Blue-McLendon, Alice

Clinical Assistant Professor, VTPP

Washburn, Shannon

Clinical Asst. Professor, VTPP

Johnson, Mark

Clinical Asst. Professor, VTPB

Rector, (Arline) Kathy

Technician II, VTPB

Mays, Glennon

Clinical Associate Professor, VLCS

Chaffin, Keith

Professor & Asst. Dept. Head for Clinical Programs, VLCS

Sears, Rachael

Lead Office Assistant, VLCS

Diesel, Alison (Ali)

Lecturer, VSCS

Barr, James (Jimmy)

Clinical Assistant Professor, VSCS

Suchodolski, Jan

Clinical Associate Professor, VSCS

Wilson-Robles, Heather

Clinical Assistant Professor, VSCS

Sebesta, Bridget

Senior Office Associate, VSCS

Peycke, Laura

Clinical Assistant Professor, VSCS

Hensarlin, Kim

Lead Office Associate, VMTH

Jones, Jimann

Customer Service Associate, VMTH

Nunn, Sandra

Veterinary Technician III, VMTH

Coursey, Caleb

Veterinary Anesthesia Technician III, VMTH

Daniel, Deborah

Business Coordinator I, VIBS

Noak, Merrie

Business Coordinator III, VIBS


Williams-Callahan, Robin

Admin Assistant, VTPB

Brinkman, Yolanda

Academic Advisor, DCVM

Chamblee, Cheryl

Technical Coordinator, VMTH

Cook, Audrey

Clinical Associate Professor, VSCS

Cornett, Dianne

Assistant to the Dean, DCVM

Crouch, Elizabeth

Assistant Dean for Undergraduate Programs, BIMS

Friedeck, Wade

Rad Lab Supervisor, VMTH

Herman, Cheryl

Clinical Associate Professor, VIBS

Jurena, Jill

Administrative Assistant, DCVM

Korich, Jodi

Clinical Assistant Professor, VIBS

Levine, Gwen

Clinical Assistant Professor, VTPB

Pahl, Galen

Assistant Director, VMTH

Robles, Andrea

Business Associate III, DCVM

Russell, Karen

Assistant Professor, VTPB
Snook, Gail

Coord. III, VLCS

Stewart, Randy

Clinical Associate Professor, VTPP

Vazquez, Griselda

Business Coordinator I, DCVM

Wigington, Jamie

Administrative Assistant, DCVM

Zepeda, Letisha

Lead Office Assistant, DCVM

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Mediator Cohort 2014


Brinsko, Steven (Steve)

Professor & Associate Department Head, VLCS

Budke, Christine

Associate Professor, VIBS

Burghardt, Robert (Bob)

Associate Dean of Research and Graduate Studies, DCVM

Castiglioni, Evelyn

Associate Dean for Undergraduate Education and Department Head, DCVM

Eckman, Stacy

Clinical Assistant Professor, VSCS

Gustafson, Ashley

Program Manager, DCVM

Heath, Dana

Assistant Hospital Administrator, VMTH

Levine, Jonathan

Associate Professor, VSCS

Mansell, Joanne

Clinical Professor, VTPB

McMahon, Dana

Business Coordinator III, DCVM

Posey, Dan

Director of Special Programs and Clinical Associate Professor, DCVM

Quiram, Heather

Assistant Director of Facilities, DCVM

Skaggs, Misty

Chief of Staff, DCVM

Smith, Roger

Professor and Interim Head, VTPB

Lester, Erin

Assistant Manager, VLCS

Fillip, Linda

Administrative Assistant, DCVM

Fiechtner, Leslie

Director of Student Service, DCVM

Mijangos, Eliana

Program Manager, DCVM

Easterwood, Leslie

Clinical Assistant Professor, VLCS

Kristin Chaney

Clinical Assistant Professor, DCVM

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Frequently Asked Questions

Who should take a mediation course?

The CVM Mediation Training course is great for faculty, administrators, managers, technicians, and staff.

What is Mediation?

Mediation is a confidential process used to resolve conflicts in an amicable manner. An impartial mediator directs the process and facilitates the communication between the parties in an effort to explore solutions and obtain a mutually satisfactory agreement. The mediator skill set includes managing strong emotions, moving from positions to interests and needs, finding common ground, active listening, conflict resolution, creativity, and using a guided process for mediation.

What are the objectives of Mediation?

The objective of mediation is for parties in conflict to participate in good faith in a dialogue regarding their dispute, to present their points of view and to explore options for settlement in an effort to reach a mutually satisfactory resolution of their dispute.

What is the Role of a Mediator?

A mediator is an impartial third party who is trained to listen to the parties, clarify the parties' issues and facilitate communication to help the participants negotiate in a flexible, private setting.

Why should I take Mediation Training, what’s in it for me?

Leaders spend over 40% of their workday managing and resolving conflict. Conflict exists in many institutions of higher education. Texas A&M University is no exception. Many individuals would be hard pressed to deny that they have encountered some level of conflict in their personal and/or professional lives. A commonly held assumption and image is that conflict is a negative force. In fact, many people work to ignore or avoid conflict. However, research has shown that conflict can lead to positive outcomes when it is assessed and managed well (Center for Change and Conflict Resolution, 2002). It is our hope that mediation services can serve as a method to resolve conflicts when they occur. Conflict, when it occurs, if framed and managed well, can enhance understanding, foster creativity, increase workplace productivity, and improve working relationships.

What kind of situations could I use my mediation training in?

Conflict is ubiquitous. There is no shortage of opportunities to apply your mediator skills — within the family, among friends, in the workplace, and in community mediation programs.

Conflicts between neighbors, families, students, faculty, staff, merchants and consumers, landlords and tenants, employers, coworkers, employees and other disputes are appropriate for mediation.

What does Mediation have to do with Diversity?

Mediation is about communication and conflict resolution. As our environment becomes more global and diverse, communication will become more complex. Being able to communicate from a neutral and positive perspective is a critical skill set that will benefit everyone.

“This course has made me more aware of my personal biases, diverse/cultural boundaries, and how these things effect my approach to conflict. I have a tendency to be very assertive, but there are many times when patience and active listening can be beneficial.” ~ Eliana Mijangos

Can staff take the course?


I heard that if you take the course the main campus can call on you to mediate outside our college, is this true?

True, your mediation certification allows you placement on the list of campus mediators. If a mediator was ever needed on campus, you could be contacted with a request to practice your skillset. However, this is very rare and it is unlikely that you would be contacted.

I heard the course has a lot of role-playing activities. I don’t like role-playing or public speaking. Can I take a different type of mediation course where I don’t have to perform in front of people?

Mediation training is completely interactive with both roleplaying and experiential learning activities. The tools of mediation can only be mastered through practice.

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