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Frequently Asked Questions




Why is there a Student Counseling Service satellite clinic in the College of Veterinary Medicine & Biomedical Sciences?

The Student Counseling Service satellite office is made possible by a collaboration between the College of Veterinary Medicine (CVM) and Student Counseling Service (SCS) in order to make it easier for CVM students to access counseling services.

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Who provides services?

Services are provided by Lanice Chappell, a Licensed Professional Counselor. Lanice has provided counseling services to TAMU students since March of 2007. See received her BS in Animal Science from Texas A&M University, and completed her MS and clinical training in counseling at Texas A&M University and Sam Houston State University, respectively. Lanice is also board certified in counseling by the National Board for Certified Counselors.

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Where is the Student Counseling Service satellite office located?

The office is located in the tunnel that runs under University Dr. between the Veterinary Medical Sciences Building and the Medical Sciences Library, room 060. If you are not familiar with this location, locate the Medical Sciences Library building by using the campus map link directly below. Once at the Medical Sciences Library building, use the stairs or elevator and go down a floor.

http://aggiemap.tamu.edu/?Bldg=1509

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When are services available?

Hours are available weekdays during business hours and by appointment in the evenings.

Lanice’s availability varies week to week with appointments and other responsibilities. To learn more about current availability, contact Lanice by email at vetcounselor@scs.tamu.edu.

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What types of services are available?

A variety of counseling services are offered to students. These include:

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Are psychiatric services available through the satellite office?

Psychiatric services, including the use of medication to reduce certain symptoms are not available at the SCS satellite office. However, psychiatric services are available by referral at the SCS office in Cain Hall on campus. Lanice can assist in making a referral if appropriate.

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How do I arrange an appointment?

Students can arrange an appointment via the SCS website, by phone, by email, or in person. To arrange an appointment by email, contact Lanice at vetcounselor@scs.tamu.edu. If you would like to schedule in person, Lanice is available when her door is open and the “Welcome” sign is in place. You can also contact the main student counseling office to schedule, 979.845.4427, although they may refer you to Lanice directly for more appointment time options.

Another way to arrange an appointment is via the SCS website.

The online registration process verifies a student's current enrollment, explains confidentiality and its limits, and gathers information about your concerns. The information obtained is encrypted and secure. The last section of the online enrollment allows a student to select an initial appointment time, this section will look similar to the following image:

Two sets of times are listed for initial appointments: one set is labeled "CVM/Med Sci Library Tunnel", the other is labeled "Cain Hall". If you wish to meet with Lanice, select a time that indicates “CVM/Med Sci Library Tunnel”. If you wish to receive services at Cain Hall with another counselor on main campus, you may select a time with the "Cain Hall" label. Be aware that selecting a time at one location will not reserve a time at the other.

If you would like to schedule at the CVM/Med Sci Library Tunnel with Lanice, and the current online options for appointments don’t fit your schedule, select that no appointment times work and email Lanice directly to schedule, vetcounselor@scs.tamu.edu.

If you schedule an appointment by phone, email or in person, you will be asked to complete the online registration before your first appointment so that you can be added to the scheduling system.

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What about my records and confidentiality?

It is necessary to keep records of services in order to ensure adherence to standards of care and to fulfill legal and ethical requirements. However, no information about counseling is released to anyone outside of the SCS without a student's written authorization. Not only is this the policy of SCS, it is also required by law. The SCS makes no record of visits on academic transcripts or placement files. In this regard, the Dean's office and CVM faculty and staff do not have any access to SCS records. However, there are some limits to confidentiality. In these rare cases, the law may allow or even require a therapist to protect a client or a third party. Limits to confidentiality include the following:

  • When there is the risk of imminent harm to themselves or another person, therapists have an ethical duty to do whatever is necessary to protect life.
  • When any individual has reason to believe that a child or mentally disabled person or an elderly person is in danger of or is being physically, emotionally, or sexually abused, that individual is obligated by law to report such abuse to the proper authorities.
  • Therapists are required by law to report incidences of sexual misconduct on the part of other therapists.
  • In Texas, there is no confidentiality in criminal procedures.

Additionally, Lanice may consult at times with other professional staff members of the SCS for the purpose of providing the best possible service. These colleagues are bound by the same limits of confidentiality that Lanice is.

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Are there other resources that might be helpful for me?

Information about a variety of resources can be found on the Student Counseling Service webpage, http://scs.tamu.edu. In particular, the following services are noteworthy:

The SCS Helpline - If you wish to speak to someone about a concern after 4:00 PM weekdays (until 8:00 AM the following weekday) or 24/7 weekends, the Helpline is an excellent resource.

Mental Health Screenings - If you have some concerns but are unsure about meeting with a mental health professional, the online screenings are a helpful first step to explore whether consulting with a mental health professional is likely to be beneficial.

The SCS virtual Library - If you want help for academic improvement, career exploration, or overall well-being, the virtual library is a convenient place to start.

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