Mediation Training


“I learned how to create a neutral environment, realizing that mediators do not solve problems, but allow disputants to find their own solutions. I’ve always been good at seeing both sides of a dispute. Now I understand that it doesn’t really matter what I see, it is what the disputants see that is the key to finding a solution.”~ Joanne Mansell

“I would recommend this training. I already feel my thought process changing. I believe that this has been one of the most practical workshops that I have attended.” ~ Christine Budke

“I have developed an awareness for the need to be neutral and not to offer solutions, rather to assist the disputants in seeing one another’s perspective and to help them develop their own resolution.” ~ Heather Quiram

“These are skills I’ll use daily when addressing staff and faculty conflict. I absolutely think this course would benefit nearly every faculty member and student.” ~ Jon Levine

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What is Workplace Mediation Training?

Workplace mediation is an informal, structured process in which an independent third party, a mediator, helps people (students, faculty, staff, administration, parents, coworkers) in a disagreement or dispute to create a way to move forward.

Mediation introduces a powerful new dynamic to any negotiation or dispute discussion. It enables people to restore and develop healthy working relationships.

Workplace mediation is future-focused – it is concerned with how things will be from now on rather than finding blame for how things have been in the past.  It is optional – any party can withdraw from the process at any time.

The goal of workplace mediation is for the people involved in a disagreement or dispute to negotiate their own mutually agreed upon solutions to the issues between them.

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What is the Mediation Training Like?

This type of interactive training provides a unique opportunity to enhance and expand the conflict resolution skills that you currently possess. You will improve your negotiation techniques, your methodologies for diffusing anger, and your strategies for acting as a neutral third party.

The program focuses on co-worker mediation of a college environment with an emphasis on management, student, and relationship disputes. Additionally, the program is designed to provide an understanding of mediation in theory and practice, as well as furnish the essential conflict resolution skills necessary to mediate in all professional fields.

The program meets the training requirements for certification. All participants receive a set of written materials including; information on professional mediation organizations, a variety of other mediation resources, handouts, and interactive exercises. The course is taught by Dr. Nancy Watson through The Center for Change and Conflict Resolution. Guest speakers from across TAMU campus participate for Q&A sessions with trainees and to speak to their experience using mediation training principles in their work lives.

The training is a five day (40 hours) training program focusing on a participatory and experiential learning curriculum. Employees must commit to all 40 hours of training to participate in the program and earn their certification. Each training cohort is kept small (about 12-20 trainees) and is held at off-campus locations.

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Diversity Training in Session

What will I learn in the Mediation Training course?

  1. What mediation is and how to get started
  2. The model standards for mediators
  3. Opening statements and how to prepare for a mediation
  4. Negotiation techniques
  5. Practical tips for mediation
  6. How to listen as a mediator (active listening)
  7. How to prepare a settlement agreement
  8. Impasse techniques and how to prevent them
  9. The drama triangle and how to avoid it
  10. The different styles of mediation

Mediation not only provides a mechanism for early resolution of many problems, it will help increase productivity, save time and money, create a safer and more harmonious workplace, and promote improved day-to-day relationships. This is a wonderful opportunity for CVM employees and we are one of the only colleges at TAMU to offer such extensive training to our faculty, staff and administrators.

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Contact Information

For information or questions about CVM Mediation, please contact:

Texas A&M University
College of Veterinary Medicine & Biomedical Sciences
Office for Diversity & Inclusion
Dr. Kenita Rogers
TAMU 4461
College Station, TX 77843-4461

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Mediators at the CVM

Original 14 mediators at Vet Med (pre-2014)

Ambrus, Andy Research Scientist, VTPB
Carroll, Gwendolyn Professor, VSCS
Carter, Sheila Compliance Coordinator, VMTH
Hale, Belinda Assistant Dean of Finance, VMTH
Kerwin, Sharon Professor & Interim Head, VSCS
Logan, Linda Professor, VTPB
Lupiani, Blanca Associate Dean of Faculties
Martinez, Elizabeth Associate Professor, VSCS
Saunders, Ashley Associate Professor, VSCS
Welsh, Jane Professor, VIBS
Flynn, Justin, Jane DCVM
August, John Associate Dean of Faculties
Rogers, Kenita Associate Dean of Professional Programs, DCVM
Green, Eleanor DCVM

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Mediator Cohort 2015


Kessler, David Senior Academic Advisor, DCVM
Blue-McLendon, Alice Clinical Assistant Professor, VTPP
Washburn, Shannon Clinical Asst. Professor, VTPP
Johnson, Mark Clinical Asst. Professor, VTPB
Rector, (Arline) Kathy Technician II, VTPB
Mays, Glennon Clinical Associate Professor, VLCS
Chaffin, Keith Professor & Asst. Dept. Head for Clinical Programs, VLCS
Sears, Rachael Lead Office Assistant, VLCS
Diesel, Alison (Ali) Lecturer, VSCS
Barr, James (Jimmy) Clinical Assistant Professor, VSCS
Suchodolski, Jan Clinical Associate Professor, VSCS
Wilson-Robles, Heather Clinical Assistant Professor, VSCS
Sebesta, Bridget Senior Office Associate, VSCS
Peycke, Laura Clinical Assistant Professor, VSCS
Hensarlin, Kim Lead Office Associate, VMTH
Jones, Jimann Customer Service Associate, VMTH
Nunn, Sandra Veterinary Technician III, VMTH
Coursey, Caleb Veterinary Anesthesia Technician III, VMTH
Daniel, Deborah Business Coordinator I, VIBS
Noak, Merrie Business Coordinator III, VIBS


Williams-Callahan, Robin Admin Assistant, VTPB
Brinkman, Yolanda Academic Advisor, DCVM
Chamblee, Cheryl Technical Coordinator, VMTH
Cook, Audrey Clinical Associate Professor, VSCS
Cornett, Dianne Assistant to the Dean, DCVM
Crouch, Elizabeth Assistant Dean for Undergraduate Programs, BIMS
Friedeck, Wade Rad Lab Supervisor, VMTH
Herman, Cheryl Clinical Associate Professor, VIBS
Jurena, Jill Administrative Assistant, DCVM
Korich, Jodi Clinical Assistant Professor, VIBS
Levine, Gwen Clinical Assistant Professor, VTPB
Pahl, Galen Assistant Director, VMTH
Robles, Andrea Business Associate III, DCVM
Russell, Karen Assistant Professor, VTPB
Snook, Gail Coord. III, VLCS
Stewart, Randy Clinical Associate Professor, VTPP
Vazquez, Griselda Business Coordinator I, DCVM
Wigington, Jamie Administrative Assistant, DCVM
Zepeda, Letisha Lead Office Assistant, DCVM

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Mediator Cohort 2014


Brinsko, Steven (Steve) Professor & Associate Department Head, VLCS
Budke, Christine Associate Professor, VIBS
Burghardt, Robert (Bob) Associate Dean of Research and Graduate Studies, DCVM
Castiglioni, Evelyn Associate Dean for Undergraduate Education and Department Head, DCVM
Eckman, Stacy Clinical Assistant Professor, VSCS
Gustafson, Ashley Program Manager, DCVM
Heath, Dana Assistant Hospital Administrator, VMTH
Levine, Jonathan Associate Professor, VSCS
Mansell, Joanne Clinical Professor, VTPB
McMahon, Dana Business Coordinator III, DCVM
Posey, Dan Director of Special Programs and Clinical Associate Professor, DCVM
Quiram, Heather Assistant Director of Facilities, DCVM
Skaggs, Misty Chief of Staff, DCVM
Smith, Roger Professor and Interim Head, VTPB
Lester, Erin Assistant Manager, VLCS
Fillip, Linda Administrative Assistant, DCVM
Fiechtner, Leslie Director of Student Service, DCVM
Mijangos, Eliana Program Manager, DCVM
Easterwood, Leslie Clinical Assistant Professor, VLCS
Kristin Chaney Clinical Assistant Professor, DCVM

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Frequently Asked Questions

Who should take a mediation course?
What is Mediation?
What are the objectives of Mediation?
What is the Role of a Mediator?
Why should I take Mediation Training, what’s in it for me?
What kind of situations could I use my mediation training in?
What does Mediation have to do with Diversity?
Can staff take the course?
I heard that if you take the course the main campus can call on you to mediate outside our college, is this true?
I heard the course has a lot of role-playing activities. I don’t like role-playing or public speaking. Can I take a different type of mediation course where I don’t have to perform in front of people?

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