Questions? Email VirtualVets@cvm.tamu.edu!
Step 1: Before your VirtualVet visit
- Make sure the app on your phone is up-to-date or Google Chrome is installed on your computer.
- Take any pictures or videos and upload them to your pet’s account at visit.vetnow.com.
- For example, upload pictures of skin lesions or a video of your pet’s limping.
- This gives the doctor time to review the images in advance.
Step 2: An hour before VirtualVet visit
- Confirm that your appointment has been paid.
- Make sure your WiFi signal is strong.
- Find a well-lit room to increase the quality of the video.
- Make sure your computer or phone is fully charged.
- Reduce background noise that may affect audio during the visit. You may want to wear headphones.
- Test your microphone.
- Make sure your pet is present and have it near the camera.
- If your pet is wiggly, have a friend or family member help.
Step 3: Appointment time
- Log on to visit.vetnow.com or access your appointment through the app and enter the waiting room.
- You can enter the waiting room up to five minutes before your scheduled appointment.
- The veterinarian will be with you very soon!
Step 4: During your appointment
The veterinarian may ask you to do a few things…
These could include:
- showing off your pet’s teeth,
- taking his pulse,
- counting her respiration rate, or
- showing where your furry friend likes to eat and sleep.
Step 5: The veterinarian may ask you a few questions…
- Be prepared to tell your veterinarian what kind of food your pet eats (including table food and treats!) and how much.
- Also, let your veterinarian know what medications your pet takes, including heartworm and flea/tick prevention, as well as any over-the-counter medications or supplements you may give.
Step 6: Have your list of questions ready to go…
- VirtualVet visits allow for two-way communication!
- You can use this time to ask your veterinarian questions about your pet’s health, too.
- The more information your veterinarian has, the easier it will be to provide appropriate care.
Step 7: After your appointment
Medications and Prescription Diets
- If your pet needs medication or a prescription diet, we will submit the request to the pharmacy at the Texas A&M VMTH, and they will let you know when it’s ready for pick up.
Step 8: Follow-up care
Emergency or Additional Care
- If your pet requires emergency care, we will let the ER at the Texas A&M VMTH know that you are en route.
- Or, we will direct you to go to the nearest ER.
- If your pet requires additional diagnostics or treatment at the Texas A&M VMTH, we will help arrange that appointment for you.
Step 9: Visit Summary
- Once your virtual visit is complete, the veterinarian will write up a visit summary that may include what you discussed, the possible diagnosis, and the recommended treatment plan.
- You can access this in your dashboard in your client account at visit.vetnow.com.
- You may also receive a survey—please let us know what you think!