Frequently Asked Questions (FAQs)
How long until I get my results?
Please allow up to two weeks for the samples to be completely processed once we’ve received them. Sometimes, our lab does not receive mail until a much later date than when a sample was sent. Usually due to the mail getting lost along the way. Other times, the sample received is not of the best quality, so multiple tests need to be performed.
Why hasn’t my check been cashed?
The billing process has multiple steps, it often takes accounting a while to process our checks. The best thing to do is keep checking your check status, if it has not been cashed within a month, please contact us.
What sort of samples do you take?
We accept hair, blood and semen. Please ensure that samples are properly packaged and shipped.
What is the accuracy of the Horse Ancestry Testing?
There is no way to determine the exact accuracy of our test, we use a computer system that runs the individual horse against a panel of 50 breeds. We then calculate the probability that the subject horse falls into the breeds, we report on the top 3 highest probabilities. For further reading, please see our summary of the ancestry testing results.
What if I don’t know everything the form asks for?
All we ask if that you fill out what you know. If there is any information you don’t know or can’t get a hold of, you can leave it blank.
What do my results mean?
Please refer to Interpret Results, if you have further questions, you can contact us.
How do I get a good hair sample?
A good hair sample is pulled, not cut. You need to make sure there are decent bulbs (hair follicles) so that we can extract the DNA. If you are unsure how to get a good sample, you can refer to this video and many others found online. Here are some pictures of a good DNA hair sample.